General Terms and Conditions
General
A purchase contract is concluded according to Swiss law through the ordering process conducted in the online shop. The seller is lehrreich.online, Sonja and Randy Holderegger, Wasenstrasse 15, 8280 Kreuzlingen, Switzerland. The buyer is the natural or legal person specified in the online shop (hereinafter referred to as "customer"). By completing the order, this person confirms their authority to enter into the purchase transaction.
Prices
3. Pricing
Our prices are displayed in Swiss Francs (CHF). For international orders, prices may be presented in the respective local currency. All prices are exclusive of VAT, as we are not subject to VAT. Prices are also exclusive of any applicable customs fees that may arise depending on the destination country. These customs fees are to be borne by the customer and are collected by the customs authorities of the respective country.
Shipping Costs and Delivery
The costs for packaging and shipping are indicated at the time of ordering. Shipping costs are based on the weight and volume of the delivery and may vary depending on the destination. The shipping costs are always based on the amount stated on the invoice.
We deliver throughout the EU and worldwide. The processing time for orders is 5-10 days after receipt of the order. If an ordered item is not available, we reserve the right to fulfill the delivery without that item or to supply that item later. In this case, the invoice will be adjusted accordingly. We do not assume liability for delayed deliveries or non-fulfillment of the contract due to force majeure or delivery inability of our suppliers.
Payment Terms
6. Payment
Payment is generally made against invoice. Invoices are to be settled no later than 30 days after the invoice date. In case of payment delay, we reserve the right to send reminders (including reminder fees) and/or to initiate legal action. All costs arising from the delay will be borne by the customer. For certain invoice amounts, we reserve the right to deliver only against advance payment.
Usage
Our digital and physical products may only be used for private and educational purposes. Commercial use of the materials is not permitted.
Defects and Complaints
8. Complaints
Obvious defects or incorrect deliveries must be reported to us by email within 8 working days after receipt. We reserve the right to refuse complaints that are not made in a timely manner. Product images may differ in form and color from the delivered products.
Data Protection
9. Data Protection
Data protection is governed by our privacy policy published on our website. This policy describes how we collect, use, and share personal data. The data will only be used to provide our services and will not be shared with third parties unless required for the fulfillment of the contract.
Liability Disclaimer
10. Liability
We assume no liability for damages arising from the use of our products, unless such damages are due to gross negligence or intent on our part.
Jurisdiction and Applicable Law
11. Jurisdiction
The jurisdiction is located at the headquarters of lehrreich.online in Kreuzlingen, Switzerland. Swiss law applies.
Changes to the GTC
12. Changes
We reserve the right to change these GTC at any time. Changes will be published on our website and will take effect upon publication.